Shipping & Delivery Policy
Thank you for choosing Zenithacre. This policy outlines how we handle the delivery of physical documents, property kits, and digital assets associated with our real estate and consultancy services.
1. Digital Delivery (Instant/Scheduled)
Most of our services, including market analysis, SEO reports, and digital property brochures, are delivered electronically.
Method: Delivery via email or a secure download link provided on your user dashboard.
Timeline: Digital reports are typically delivered within 24–48 hours of a verified purchase or as specified in your service agreement.
Fees: There are no shipping or handling fees for digital-only products.
2. Physical Document Shipping
In cases where physical documents (such as original allotment letters, signed contracts, or property welcome kits) need to be dispatched:
Service Areas: We provide shipping services across India. For international shipping of documents, please contact our support team for a custom quote and timeline.
Processing Time: Orders are processed within 2–3 business days. We do not ship documents on Sundays or public holidays.
Courier Partners: We use reputed national couriers (such as BlueDart, Delhivery, or Speed Post) to ensure the safety and confidentiality of your documents.
3. Shipping Charges
Standard Shipping: We may offer complimentary shipping for major property documentation.
Premium/Expedited Shipping: If you require urgent overnight delivery of legal papers, additional charges may apply and will be calculated at checkout or invoiced separately.
4. Tracking and Delivery
Tracking: Once your physical documents have been dispatched, you will receive a confirmation email or SMS containing the tracking number and the name of the courier partner.
Delivery Timeline: Depending on the destination, delivery typically takes:
Local (Chandigarh/Tri-city): 1–2 business days.
Metros & Major Cities: 3–5 business days.
Rest of India: 5–7 business days.
5. Address Accuracy
The client is responsible for providing a complete and accurate shipping address, including the correct PIN code and a valid contact number. Zenithacre is not responsible for delays or non-delivery caused by incorrect address information.
6. Damaged Packages
Since we often ship sensitive legal documents, all packages are securely sealed. If you receive a package that appears tampered with or severely damaged, please do not accept the delivery and contact us immediately at [Insert Support Email/Phone].
7. Contact Information
For any queries regarding the status of your shipment or delivery of services, please reach out to us:
Email: [Insert Email Address]
Office Address: [Insert Office Address, Chandigarh, India]